Frequently Asked Questions
Everything you need to know about shopping with Coopers Rural & Hardware.
What are your delivery options for bulky rural supplies?
We offer specialized local delivery for oversized items like fencing, water tanks, and bulk feed. Rates are calculated based on distance from our warehouse and the weight of the order.
Can I place an order online and pick it up in-store?
Yes, we offer a convenient Click & Collect service. Simply select 'In-Store Pickup' at checkout and we will notify you via email when your order is ready for collection, typically within 2-4 business hours.
What is your return policy for hardware and tools?
Items can be returned within 30 days of purchase provided they are unused, in original packaging, and accompanied by a valid receipt. Please note that certain items like custom-cut timber or tinted paint are non-returnable.
Do you offer accounts for commercial farmers or contractors?
Absolutely. We provide trade and rural accounts for eligible businesses. Please visit our service desk in-store or contact our team to request a credit application form.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Zip Pay for both online and in-store purchases.
Are your products covered by a warranty?
All power tools and machinery sold at Coopers Rural & Hardware come with standard manufacturer warranties. We are also an authorized service agent for many brands, allowing us to assist with repairs and claims.